Privacy Policy

1. Name and contact details of the controller

The controller for the processing of personal data is

Fürstlich und Gräflich Fuggersche Fuggerei Stiftung
Fuggerei 56
86152 Augsburg, Germany (hereinafter referred to in short as: Fuggerei)

Phone: +49 821 31 98 81-0
Fax +49 821 31 98 81-12

2. Contact details of the data protection officer

The data protection officer may be reached as follows:

Data Protection Officer
c/o Fürstlich und Gräflich Fuggersche Fuggerei Stiftung
Fuggerei 56
86152 Augsburg, Germany

Phone: +49 821 31 98 81-0
Fax +49 821 31 98 81-12

3. Visiting the website

When you visit the website, certain information is automatically collected and stored in log files. This information includes the IP address of the computer from which the request originates, the website from which the request is launched, the name of the access provider, and if applicable, the name of the computer’s operating system and the name of the browser used to make the request, the date and time of access and the name and URL of the file being accessed. This data is collected automatically. Computer refers not only to desktop computers, but also to other devices through which websites can be accessed, such as laptops, tablets or smartphones.

The data is processed to enable a connection to take place and then to ensure that that connection remains smooth. In addition, the data stored in the log files help make utilization of the website user-friendly. Furthermore, the data is used to optimize the website, to secure the Fuggerei’s information technology systems and for other administrative purposes. In this context, the data will not be used for marketing purposes and will not be used to draw conclusions about the visitor’s person.

The legal basis for the processing of this data is Article 6(1)(f) GDPR. The legitimate interests of the Fuggerei follow from the purposes outlined above. The data collected is of a technical and administrative nature. Its processing serves the purposes set out above. These interests are to be regarded as legitimate within the meaning of the aforementioned provision.    

Error logs are deleted after 7 days. All other log files are only stored anonymously after each visit and are deleted after 60 days.

4. Use of contact forms

The website contains contact forms that can be used to sign up for guided tours. The following data is stored: desired date of the guided tour, desired time of the guided tour, desired language of the guided tour, the planned number of persons, and, if applicable, the company of the person for whom the guided tour will take place, or the name of the school, the name of the person or teacher responsible, address, phone number and email address, and for school classes, the ages of the students. In addition, other voluntary information may be provided. Another contact form is offered to sign up for current events. The data stored includes name, address, email address, number of people participating and, if applicable, whether a subsequent ‘get-together’ will be attended.

The data is processed in order to answer requests for guided tours, to do so quickly, to organize the guided tour based on the interests of those requesting it and to enable quick and direct contact with the interested parties, both for queries related to processing the request, and in particular for those directly related to implementing the tour. The data concerning the current events is collected in order to be able to plan and carry out the event and to enable quick and direct contact with the interested party, in particular in case the event needs to be rescheduled.

The legal basis for the processing of this data is Article 6(1)(a) GDPR, i.e. the processing is based on the direct consent of the person placing the request to the processing of their data.

We delete the data after completion of the request if no guided tour is arranged. In the event of cancellation of a guided tour or in the event of a guided tour being conducted, we delete the data at the end of the third year after the date of the cancellation or the date of the conducted tour. The same applies to current events.

5. Use of the newsletter

If the visitor has provided their explicit consent, the visitor’s email address will be used to send them the Fuggerei newsletter on a regular basis. It is possible to unsubscribe at any time, for example by clicking the link at the end of each newsletter. Alternatively, recipients can unsubscribe by sending an email to Only the email address is stored when visitors subscribe to the newsletter.
Newsletters and email updates are sent via the service provider Mailjet (SAS Mailjet, 13-13bis, Rue de l’Aubrac, 75012 Paris, France). Your data is stored on Mailjet’s servers in the EU. Mailjet may evaluate your data for quality assurance purposes and to improve the quality of its own service. We have no influence on this. Your data is used in pseudonymous form, i.e. it is not assigned to you as a user. Mailjet uses your data from your subscription to our newsletter exclusively for order processing for and not to write to you itself or to disclose the data to third parties. For more information on data processing by Mailjet, please refer to Mailjet’s privacy policy:
Newsletter tracking: The newsletters contain a “web beacon,” i.e. a pixel-sized file that is retrieved from the servers of our dispatch service provider when the newsletter is opened. When it is retrieved, technical information such as information about your browser and system, your IP address and the time of retrieval are collected. This information is used for the technical improvement of the services based on the technical data or the target groups and their reading habits. These statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can indeed be assigned to individual newsletter recipients. However, it is neither our intention nor, if used, that of the dispatch service provider to observe individual users. Instead, these evaluations allow us to recognize the reading habits of our users and to adapt our content to them or to send them different content according to their interests.
Statistical surveys and analyses are carried out on the basis of legitimate interests pursuant to Article 6(1)(1)(f) GDPR.

6. Matomo analytics tool; tracking

We use the open source software tool Matomo from the provider InnoCraft, 150 Willis St, 6011 Wellington, New Zealand, on our website for statistical analysis. Matomo does not transfer any data to servers that are outside of our control, as the software runs exclusively on our website’s servers. Any storage of the data only takes place there.
We use Matomo to analyze the use of our website and individual features and services in order to continuously improve the user experience. The legal basis for the temporary storage of your data and the log files is Article 6(1)(f) GDPR. Our legitimate interest lies in the evaluation and optimization of our services.
In the web analytics, the following data is collected when individual pages on our website are retrieved:
Two bytes of the IP address of the system used by the user to retrieve the page
The retrieved website
The website from which the user reached the retrieved website (referrer)
The subpages retrieved from the website retrieved
The time spent on the website
The frequency of retrieving the website
Predefined events for testing and checking features, such as the percentage of acceptance or rejection of the consent banner.
For more information about Matomo, please visit
You can use our consent banner to decide whether a web analytics cookie may be stored in your browser to enable us to collect and analyze statistical data so that we can further improve our services. We would like to point out that if you deactivate cookies, you may not be able to use all of the features of our website.

The program Matomo is an open-source project. Information from this third-party provider on data protection is available at

7. YouTube videos

Embedded videos from the video service “YouTube” ( provided by YouTube LLC, United States, can be found on some pages of the website. When a visitor plays a YouTube video embedded on the website, YouTube stores information in a cookie on their computer (see “Cookies” below). The storage of this information is necessary in order to display and play the YouTube video that the visitor has clicked on. YouTube also uses this information to collect and process pseudonymized data on the use of their service. The Fuggerei can use YouTube videos to provide information about the Fuggerei and the Fuggers as well as additional information.

The legal basis is Article 6(1)(1)(f) GDPR. The videos are embedded in order to provide visitors with an easily accessible, multimedia internet experience that is as appealing as possible. These interests are to be regarded as legitimate within the meaning of the aforementioned provision.
For more information on the purpose and scope of data collection and processing by YouTube and Google, as well as your rights and settings options for protecting your privacy, please visit and

8. Mapbox

On our websites, we use the map service MapBox. The provider is MapBox Inc, 740 15th St NW, Washington, DC 20005, United States. The legal basis for this is Article 6(1)(f) GDPR. We use MapBox as part of our legitimate interest in making our services visually attractive and making it easy to find the locations indicated on the website. If you do not consent to data processing by MapBox Inc., the map will not be displayed to you and no data processing will take place.
In order to use the MapBox’s features, it is necessary to store your IP address. This information is usually transferred to a MapBox server in the United States and stored there. To secure the data transfer, we have concluded the EU standard data protection clauses. has no influence on this data transfer and storage period. More information about the handling of user data can be found in MapBox’s privacy policy:

9. Cookies

9.1. Cookies are pieces of information that are transferred from our web server or third-party web servers to users’ web browsers, where they are stored for retrieval at a later time. Cookies may be small files, or they may use other types of information storage. We use cookies only with users’ explicit consent (opt-in).

9.2. We use functional cookies to enable certain features of the website, such as storing personalized cookie settings. These cookies cannot store any other data.

Name: Cookie-settings
Purpose: Storage of cookie settings
Cookie Name: cookiesettings
Duration: 10 days

9.3. This privacy policy informs users about the use of cookies for pseudonymous reach measurement.

9.4. We use cookies only with the user’s explicit consent (opt-in). Once the use of cookies has been consented to, the data subject may object to the setting of cookies by our website at any time by means of the corresponding setting. These settings can be found in the footer of the website under “Cookie settings.” Furthermore, cookies that have already been set can be deleted at any time using an internet browser or other software. This is possible in all common internet browsers. If a data subject deactivates the setting of cookies in their internet browser, some features of our website may not be fully usable.

9.5. Data subjects can prevent the setting of cookies by our website at any time by using the appropriate settings in their internet browser. By doing so, they permanently object to the setting of cookies. Furthermore, cookies that have already been set can be deleted at any time using an internet browser or other software. This is possible in all common internet browsers.

9.6. You can object to the use of cookies used for reach measurement and advertising purposes via the deactivation page of the Network Advertising Initiative ( and additionally the US website ( or the European website (

10. Data transfer

No personal data is transfered to third parties for purposes other than those listed above. Personal data will only be disclosed to third parties if the visitor has explicitly consented to this in accordance with Article 6(1)(1)(a) GDPR; if the transfer of data is necessary for the assertion, exercise or defense of legal claims in accordance with Article 6(1)(1)(f) GDPR, and there is no reason to assume that the visitor has an overriding legitimate interest in the non-disclosure of their data; in the event that a legal obligation to disclose the data exists in accordance with Article 6(1)(1)(c); and finally, if such disclosure is legally permissible and required for the processing of a contract with the visitor in accordance with Article 6(1)(1)(b).

11. Visitors’ rights

Visitors have certain rights in connection with the handling of their personal data:

11.1. They may request information about the personal data processed by the Fuggerei and, if necessary, meaningful information about its details (in particular, information about the processing purposes; the category of personal data; the categories of recipients to whom their data has been or will be disclosed; the planned storage period; the existence of a right to rectification, erasure, restriction of processing or objection; the existence of a right to lodge a complaint; the origin of their data, if it was not collected by the Fuggerei; and the existence of automated decision-making, including profiling) (Article 15 GDPR).

11.2. They may request the prompt rectification of inaccurate or incomplete personal data stored by the Fuggerei (Article 16 GDPR).

11.3. They may request the erasure of their personal data stored by the Fuggerei, unless the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the assertion, exercise or defense of legal claims (Article 17 GDPR).

11.4. They may (Article 18 GDPR) request the restriction of the processing of their personal data, insofar as they dispute the accuracy of the data; the processing is unlawful, but they object to the data’s erasure and the Fuggerei no longer requires the data, but the visitor needs it for the assertion, exercise or defense of legal claims; or if they have objected to the processing in accordance with Article 21 GDPR.

11.5. They may receive their personal data that they provided to the Fuggerei in a structured, common and machine-readable format or request its transfer to another controller (Article 20 GDPR).

11.6. They may revoke their consent given to the Fuggerei at any time (Article 7(3) GDPR) with the result that the Fuggerei must cease processing data on the basis of this consent.

11.7. They may lodge a complaint with a supervisory authority (Article 77 GDPR). As a rule, they can contact the supervisory authority for their usual place of residence or work, or the supervisory authority for the Fuggerei’s registered office (Augsburg, Germany) for this purpose.

12. Right of objection in the case of processing in accordance with Article 6(1)(1)(f) GDPR

If personal data of a visitor is processed on the basis of legitimate interests in accordance with Article 6(1)(1)(f) GDPR, the visitor has the right to object to the processing of their personal data, provided that there are grounds for doing so that derive from his particular situation or the objection is directed against direct marketing (Article 21 GDPR). In the latter case, they have a general right of objection, which the Fuggerei will observe without requiring specific information about the visitor’s particular situation. If a visitor wishes to exercise their right of revocation or objection, it is sufficient to send an email to